Lighthouse Super Solutions is committed to treating the personal information we collect in accordance with the The Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Privacy Act).
Personal information we collect
The main types of personal information we collect includes names, contact and address details and job titles. In order to provide our services, we may also collect other personal information such as bank account details, shareholdings, details of investments and tax file numbers.
It may be necessary in some circumstances for Lighthouse Super Solutions to collect sensitive information about you, for example, your professional memberships, criminal record or health information. We will only collect sensitive information as permitted under the Privacy Act.
How we collect personal information
Generally we collect your personal information from you directly (for example, when we deal with you in person or over the phone, when you send us correspondence or when you subscribe electronically to our publications), although sometimes it may be necessary for us to collect your personal information from a third party.
For example, we may collect your personal information from your personal representative or a publicly available record, amongst other sources. We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes or through the registration process on our websites.
Use of personal information
Lighthouse Super Solutions collects personal information for a number of purposes including:
permitted by law
one or some of Lighthouse Super Solutions' businesses is offered for sale, or
If we do disclose personal information to third parties, we will do so in accordance with the purpose for which the personal information was collected, or a related or ancillary purpose. The types of third parties we may disclose your personal information to include:
If you do not provide us with the personal information we have requested, we may not be able to complete or fulfil the purpose for which such information was collected, including providing our clients with the services we were engaged to perform.
Disclosure of personal information
Lighthouse Super Solutions will not disclose your personal information to third parties unless:
experts or other third parties contracted as part of an engagement
our service providers
our professional advisers; or
if you are an employee, a contractor or supplier of services to a client, then we may disclose your personal information as part of providing services to that client.
We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you. However, we may share non personal, de-identified or aggregated information to them for research or promotional purposes.
Security and retention of personal information
We take reasonable steps to protect any personal information that we hold from misuse and loss. We also take reasonable steps to protect it from unauthorised access, modification and disclosure.
The security measures we take include physical security measures (including security passes to enter our offices and storage of files in lockable cabinets), technology security measures (including restriction of access, firewalls, the use of encryption, passwords and digital certificates).
The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected, as required by law or in accordance with our documentation retention policies.
Privacy on our website
"Cookies" (i.e. small text files placed on your computer when you first visit the site) are used on Lighthouse Super Solutions websites. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company's technology help desk or your internet service provider.
Cookies are primarily used to enhance your online experience. If you visit our websites to read or download information, such as news stories or articles, much of the information we do collect is statistical only (e.g., the domain from which you access the internet, the date and time you access our site, and the internet address of the website from which you linked directly to our site) and not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our sites more useful and attractive to you.
You have several choices regarding your use of Lighthouse Super Solutions' website. In general, you are not required to provide personal information when you visit our websites. However, if you apply to receive information about our services, events and industry updates or wish to apply for a job, we may require you to provide certain personal information.
Links to third party websites
Lighthouse Super Solutions website may contain links to third parties' websites. Those other websites are not subject to our privacy policies and procedures. You will need to review those websites directly to view a copy of their privacy policies.
Lighthouse Super Solutions does not endorse, approve or recommend the services or products provided on those third party websites.
Gaining access to personal information we hold
You can gain access to your personal information from Lighthouse Super Solutions on request in writing, subject to some limited exceptions permitted or required by law. The factors that affect your right to access your personal information include whether:
it is a frivolous or vexatious request
the information relates to a commercially sensitive decision making process
access would be unlawful
access would prejudice enforcement activities relating to criminal activities and other breaches of law, or
denying access is required or authorised by or under law.
If Lighthouse Super Solutions denies you access, we will let you know the reason why access is denied.
Lighthouse Super Solutions may charge the reasonable costs of providing you with access to your personal information.
Keeping personal information current
If you believe that any personal information Lighthouse Super Solutions has collected about you is inaccurate, incomplete or not up-to-date, please contact Lighthouse Super Solutions and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act.
How to contact us
Lighthouse Super Solutions
GPO Box 3581
SYDNEY NSW 2001
Phone: 02 8224 8080